Yes, we bring all our own cleaning products and supplies that are approved by our company.

If you have particular products you would like us to use just leave a note in the comments section and we will accommodate you.

We offer loyalty cards to our customers and they come with 1 discount over 6 cleans. This includes a 20% discount on the 6th clean.

Always check your email and our website for the latest coupon discounts. You might also find our flyer in your mailbox with special offers for your area.

All payments are non-­refundable.

If you need to reschedule your appointment, please provide us with at least 72 hours notice and we’ll set you up at the next best available date that works for our mutual schedules. Fees apply if your clean is rescheduled within 48 hours of scheduled time.

If you need to cancel, please let us know at least 72 hours prior to your appointment and we will refund your deposit amount. If appointment is cancelled within 48 hours of scheduled time your deposit will be lost and fees will apply. (refer to service policy ‘3. Cancellation and rescheduling’)

We do ask that clients clear surfaces for a general clean, De-cluttering & organisation is not included in this package. If your home requires this, please book us for a deep clean!

Kitchen benchtops are allowed but our cleaners are not permitted to remove clutter from any other surface.

For our deep clean service, if customer can clear surfaces it will help quicken the time of your cleaning service appointment, especially if it seems unsafe for us or may cause possible damage. Our cleaners are also not permitted to move any heavy furniture or anything they think they will damage upon moving.

We make it our goal to assign the same cleaners or at least the same “lead cleaner” to each home. However, this is not always possible.

No, it’s not necessary to be home or at the property during the cleaning service appointment. However, there must be a detailed explanation of how the cleaners will enter the property.

If you will not be home during the cleaning service appointment, we require that you provide us with a key and clear communication in advance regarding the agreed cleaning areas and any changes to our cleaning agreement or concerns you may have.

We try to pack as much value as possible in our cleanings; we love our customers and want to make sure everyone feels taken care of. Our normal, standard, cleaning includes the outside of all appliances (refrigerator, microwave, and oven), dusting and wiping of all surfaces – such as tables, countertops, desks, dressers etc. vacuum and mop (if applicable) all floors in the home (not including the basement). Please refer to ‘Our Services’ page for more information.

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.

We do background checks on every single employee and require a police clearance check to be hired by our company.

Great question! Yes we are! We’re going to be keeping this answer nice and simple!

We have an AMAZING redo policy! 

 In the event of service deficiencies or missed areas, client must inform us  by 7:00pm on the date of job completion with photo/video evidence. Once evidence is assesed our team will schedule a time to fix missed areas/deficiencies free of charge.